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POLICY

Privacy policy

Consortio is committed to protecting the confidential information of customers. Please read carefully the “privacy policy” below to have a better understanding about our commitment in order to respecting and protecting your rights:

Collect customers information

The information that collected through fast-lane.vn will help us to:

Receive information, suggestions, requests and complaints from customers to improve service quality better;

  • Handling inquiries from customers, as well as answering customer inquiries and complaints;

  • Provide customers the latest information on our website.

  • Review and upgrade the content on the website.

  • Announce to customers the Fast Lane service/product promotion campaign.

  • Perform statistical analysis in order to develop and improve services and offers on the basis of personal information and customer requirements;

  • To complete the purchase products/services or register an account on fast-lane.vn the customer will be asked for your personal information (name, email, phone number…). All of your information must be accurate and legal.

  • Fast-lane.vn disclaims all liability with respect to the law of the information disclosed.

 

Use personal information

  • Fast-lane.vn collects and uses customer information for the reasonable purpose and follow to all content in this “privacy policy”

  • When necessary, we will use this information to contact you directly in the form of email, text message. You can receive newsletter quarterly for new service or event information.

Share your personal information

  • Except for the use of personal information as described in this policy, we undertake not to disclose your personal information.

  • In some case, we will conduct market research then your information will be used to carry out the research

  • At any given time, you can access and edit your own information followed by the link that we will provide.

Protect personal information

  • When you send your personal information, you agreed to the terms we have stated above. Fast-lane.vn undertakes to keep the personal information secure by any method information. We will use various security technologies such as PCI, SSL… to protect this information from being retrieved, used or disclosed unwanted.

  • However, due to technologies limitation, no data can be transferred over the internet which can be 100% secure. Therefore, we cannot make a firm commitment that the information you provide us will be kept absolutely secure, and we can’t responsibility for unauthorized access to your personal information such as you share your information to others… If you do not agree to the terms described above, we advise you not to send your information to us.

Using “Cookie”

  • Fast-lane.vn uses “Cookies” to help personalize and maximize the effectiveness of your online time usage.

  • A “cookie” is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or bring viruses to your computer. The cookie is assigned to your computer and can only be read by a web server on the domain that gives you “cookie”.

  • One of the purposes of Cookie is to provide the utilities to help you save your time when visiting fast-lane.vn without re-registration available information.

  • Customers can accept or decline cookies. Most browsers automatically accept cookies, but you can change the settings to reject all cookies if you prefer. However, if you choose to decline cookies, that may interfere or impair some cookies-related services and features at Fast Lane.vn.

Regulations about “Spam”

  • Fast-lane.vn is truly concerned about the Spam issue and the fraud email that takes advantage of our reputation. Therefore, fast-lane.vn will only send Emails to you only if you have registered or used service from our system.

Policy change

  • We totally can change the content of this site without any notification, to suitable for the needs of fast-lane.vn as well as demand and feedback from our customers, if any. By updating this policy, we will revise the “Last Update” time below.

  • Therefore, you agree that when you use our website after editing, you acknowledge, agree to comply, and believe in these modifications. Thus, we recommend that you preview the content of this site before accessing other contents as well as you should read carefully and refer to the “Privacy Policy” of other websites you are accessing.

Contact information:

  • We are always welcome any comments, contacts or feedback about this “privacy policy”. If there are any questions, please contact us via this email: [email protected] or hotline: +84 90 2227715

Terms and conditions

tandc

1. Booking confirmation

  • After sending order, an email will be sent to you in 2 working hours. If you don’t receive the email or have any questions, please contact us via email: [email protected] or hotline: +84 90 2227529

2. Purchase and Use of the service

  • Through this Website, you can order products/services or contact us to book support services.

  • To use your product/service, you present the information as required by Vietnam Gorverment. If you do not appear after 02 hours from the using time on the confirmation email sent by us or do not provide the required information, we will cancel the service and you will not be refunded. In case your flight is delayed for more than 02 hours, please inform us in advanced. 

  • To change the using time of the product/service, please inform us at least 03 hours in advance of the using time shown on the confirmation email sent by us. Time is changed up to 24 hours compared to the previous using time.

  • We reserve the right to refuse and cancel any orders if it is considered a violation of this policy.

  • Purchased products cannot be exchanged or refunded. 

3. Cancelation

  • You can cancel your order by contacting our customer service. Cancellation just is approved before at least 24 hours (compared to the using time). If you cancel from 12-24 hours, we will refund 50% of your expenditure. Any cancellation within 12 hours will be charged 100%.

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4. Required assistance

  • If you attempt to order product/service and you are unable to do so, please contact us via email: [email protected] or hotline: +84 90 2227529, and we will try to help you.

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5. Additional charges

  • During the use of products/services, we reserve the right to ask you to pay additional expenses incurred except those included in the selling price.

6. Modifications to charges

  • We reserve the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Website. Your use, or continued use, of the Services offered by us following such notification constitutes your acceptance of any new or revised fees or charges.

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